Seller Onboarding & Support

Seller Onboarding & Support

Build long-lasting relationships with merchants through transparent and timely communications. Our effective seller onboarding and support services address system issues, identify and implement process improvements, ensure maintenance of internal documentation, and contribute to a successful seller experience across multiple channels.

Zest Vibes seller support services provide marketplaces and retailers with voice + non-voice (email and chat) support to effectively handle queries at quick turnaround times and foster healthy partnerships. We assess existing processes and build customized onboarding solutions. We also train sellers on product uploads, panel use, and marketplace operations.

Our Seller Support Services

Zest Vibes offers voice and email seller onboarding and support on

Specific service requirements We help answer service-related queries like listings, inventory, fulfillment, and returns.

Concerns on listings We resolve issues like brand mismatches, variations, and duplicates, ensuring listings perform.

Training on seller platform We offer training for uploads, platform use, panel setup, and seller success guidance.

Payment gaps We address fee queries, tax issues, and coordinate with marketplaces to keep sellers compliant.

The ZestVibes advantage

An integrated ticketing system to streamline seller query allocation.

Internal audits to ensure high-quality calls, chats, and email support.

Daily MIS reports ensure process improvements and transparency.

Track follow-ups and closure of every seller support case.

Support available in English and multiple Indian languages.