E-commerce Return Management Solution

Protect revenue, reduce return fraud, and streamline processes

E-commerce Returns

Returns processing, fraud, and associated risks affect every e-commerce platform and marketplace. Here’s where leading online players trust ZestVibes E-commerce Returns Management solutions to help them navigate this complex space and protect their revenue.

We help you guarantee genuine returns by analyzing each of them through a robust human+ technology process. Our tailored solutions across product categories enable you to identify potential frauds, drive efficient returns processing, reduce operational costs, and ensure due compliance.

5,304,000+

Return Incidents Processed

35%

Reduced Returns Rate

$10B+

Protected Revenue

Types of fraudulent e-commerce returns managed by us

  • Damaged Products: Customer swaps used/damaged products and requests a refund.
  • Mis-shipment: Returns different item and keeps original, claiming refund.
  • Missing Item: Claims item was not received (Lost in Transit / Empty Box).
  • Supply Chain Issues: Fraudulent complaints of no pickup to trigger refund.
  • Partial Shipment: Exploits partial delivery to gain full refund.
  • Smart Pickup Check Override: Fakes damages/defects for unjustified returns.

ZestVibes Catalog Management Services

Top marketplaces trust ZestVibes to manage and scale product listings across geographies and categories.

Technology enabled Automates workflows, integrates key data, and streamlines returns operations.
Industry expertise Skilled specialists tackle refund anomalies and returns issues across sectors.
Real-time reports Dashboards and alerts keep stakeholders updated on returns metrics.
TAT & scalability Defined TAT + scalable teams and tech ensures seamless operations.
Market experience Extensive experience across global clients and e-commerce models.
Cost optimization Choose between FTE or transaction models to cut costs significantly.

ZestVibes Returns Fraud Prevention Process

ZestVibes Returns Fraud Process